News / Business
Airlines expected self-service check-in to expand
A November 2007 SITA survey reported that airlines were rapidly adding web check-in, kiosks, electronic tickets and passenger notifications.
What the report described
The report linked self-service to shorter queues, easier deployment and lower costs, while also anticipating mobile-phone check-in. It described intentions and adoption levels among surveyed airlines, including large and low-cost carriers.
How to read the claim
The figures and forecasts are a snapshot of airline IT planning in 2007, not a current travel-service guide.