News / Business
Xansa adds mobile work management to water-service programme
Northern Ireland Water Service added a mobile work-management project to its broader Xansa-led programme in 2006, extending an existing IT contract.
Part of a wider utility programme
The seven-year addition continued development of a mobile work-management solution. The earlier Crystal Alliance contract covered a customer billing and collections system for more than 760,000 customers and envisaged a new customer-relations centre in April 2007.
Xansa chief executive Alistair Cox said the work would support high service levels and faster local responses to customer enquiries. Those benefits were his expectations. The source presents mobile work management as one component of a larger utility transformation, not as a completed service outcome.