News / Voice
Wanadoo VoIP fault blocks incoming calls
On 2 February 2006, Wanadoo acknowledged a fault in its Wireless and Talk VoIP service. Calls originating on landlines or mobiles could not reach customers on the internet-telephony platform during the incident.
What failed
The company’s status notice, as described in the source, identified the problem at the connection between traditional telephone networks and the IP voice service. Wanadoo said the outage affected the service generally and that normal operation had returned by the previous afternoon.
A reminder about interconnection
VoIP can carry voice over data infrastructure, but users still depend on links with conventional telephone networks. A fault at that boundary can prevent calls even when the customer’s broadband connection is working. This report is an account of one 2006 outage, not a statement about present service reliability. The account does not identify the underlying technical cause, only the affected call path and restoration.