News / Business
Smaller UK ISPs stressed tailored service during consolidation
A January 2007 Ofcom survey reported that many niche UK providers saw personalised products as their advantage over larger internet service companies.
What the report described
The report also recorded their combined role in business and household connectivity while describing acquisitions that were concentrating the market. Tailored support and specialised offers were presented as the small providers’ response to scale.
How to read the claim
Survey figures and company transactions belong to the conditions reported in 2007, not a current market map.